Attorney General Schneiderman announced that his
office has launched an online form where New Yorkers
can test and then submit data on the Internet speeds
they are receiving at home.
In October, the Attorney General sent letters to
Time Warner Cable, Verizon and Cablevision asking
for documents related to whether the Internet speeds
they advertise are actually what households are
receiving. The letters sent asked for the companies
to provide documents related to the number of
customers receiving different levels of Internet
services, disclosures made to actual or potential
broadband customers concerning actual or expected
Internet speeds, and other documents related to
Internet speeds and interconnection agreements.
The new online test is an opportunity for
consumers to discover whether the advertised speeds
are accurate. The test at Internethealthtest.org
provides a customer's "throughput" Internet speeds -
the speeds at which customers actually reach content
on the Internet. Once a test has been taken on
Internethealthtest.org, consumers can submit a
screenshot of the results to the Attorney General's
office by filling out the online form on the
webpage.
"New Yorkers should get the Internet speeds they
pay for. Too many of us may be paying for one thing,
and getting another," Attorney General Schneiderman
said. "By conducting these tests, consumers can
uncover whether they are receiving the Internet
speeds they have paid for."
Full instructions for taking the broadband test can be viewed here.
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