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Q: What is the Village of Rockville Centre (RVC) Online Payment service?
A: The Village of Rockville Centre Online Payment service is a
new payment option made available that allows customers to make payments
on their electric or water bills
online.
Q: Will I still be able to view my balance online?
A: You will be able to inquire on your bill as always.
Q: Is there a fee if I make a payment online?
A:
Xpress-Pay.com, our online bill pay provider, charges a site fee for
their service, shown prior to the entry of your payment information. The
site fee for payment by eCheck may differ from a Credit Card because it
may include a cash payment discount.
Q: What forms of payment do you accept for Online Payment?
A: RVC accepts VISA, MasterCard, Discover and electronic funds
transfer from your bank account.
Q: Will my credit card or bank account information be stored
for the next time I use the Online Payment?
A: None of your
payment information is stored with Online Payments.
Q: When will my electric or water account be credited for my payment?
A: Typically, your payment is processed and your electric or
water
account is credited within three business days. If you have not allowed
adequate time, you will be responsible for any penalties or late
charges.
Q: How do I verify a payment has been credited to my electric
or water
account?
A: You may inquire on your account balance and
check the 'Last Payment Posted' section after 3 business days. You may
also contact a Billing Department
representative at 516-678-9323. Hours of operation are available on the
'Village Hall Hours and
Phone Numbers' page on our website.
Q: When is the money for the payment deducted from bank
account?
A: Depending on the time payment is made the
funds for the payment may be debited from your account on the same day.
Therefore, you should always have funds available to cover the payment
when making a Online Bill Payment. Any returned payments will
result in return fees and any applicable penalties.
Q: Can I change my payment once it has been submitted?
A: Unfortunately, payments cannot be edited once submitted.
Q: Who do I call if I have a question about my electric or
water bill?
A: Please contact a Billing Department
representative at 516-678-9323. Hours of operation are available on the
'Village Hall Hours and
Phone Numbers' page on our website.
Q: Is Online Payment available for other RVC bills?
A: No. At this time, Online Bill Payment service is only
available to electric or water customers.
Q: How secure is my bill payment and personal information?
A: RVC (and our online bill payment provider
xpresspay.com) uses several methods,
including SSL (Secure Sockets Layer), to ensure that your
information is secure.
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